Customer Service Starts from Within

How many times have you heard your manager saying, “Customer is King” or “It’s all about the bottom line” or “Without the customer we are nothing?” Having satisfied customers leads to increased bottom line and increased brand awareness. Having satisfied employees is the key contributor to a company’s success. They must be treated with utmost…

The Business Feasibility Checklist

For an economy to grow on a sustainable basis, new business need to emerge regularly. Unfortunately, the success rates for small businesses are typically quite low; the chances of a new business surviving for five years are less than 50 percent. As an entrepreneur, perhaps the most crucial problem you will face after expressing an…