In today’s hyper-connected world, businesses, brands, and public figures are perpetually under the public’s microscope. A single negative comment, a viral social media post, or a poorly timed response can spark a full-blown crisis. Effective crisis…

In today’s competitive business landscape, understanding customer feedback is essential to making informed decisions, improving products, and providing better customer experiences. As the volume of customer interactions grows, businesses need smarter ways to analyze and extract…