AI Capability & Team Design helps a business determine the roles, skills, capacity, decision rights and organisational arrangements needed to use AI effectively.
An AI initiative changes more than technology. Work may move between people and systems. Existing roles may need different capabilities. New oversight responsibilities may appear, and the organisation may need enough capacity to operate, monitor and improve the system after launch.
This route connects the workforce and organisation questions behind an AI initiative. It can also connect those questions to feasibility when building the capability requires a material investment.
When this route is useful
- The organisation is unsure which AI capabilities should sit inside the business and which could come from partners.
- Roles and decision rights are unclear where people and AI systems will work together.
- Leaders need to understand capability gaps before hiring, training or reorganising teams.
- The cost and scale of building an internal AI capability need to be examined before investment.
Services connected through this route
- Workforce Performance & Capability Assessment
Defines role requirements and examines demonstrated capability and performance gaps.
- Organisation Design & Operating Model
Designs roles, accountabilities, decision rights, governance and the organisational home for required capabilities.
- Workforce Planning & Capacity
Examines the number and mix of people required now and over the planning horizon.
- Business Feasibility Study
Assesses the wider business case when capability development requires a consequential investment.
What this route does not assume
This route does not assume that capability gaps should be solved through recruitment or training alone. The appropriate response may involve role design, working conditions, external partners, workflow changes or a different level of AI ambition.
Where this route fits
The Services catalogue defines the underlying consultancy work across Business Opportunities, Business Efficiency and Business Threats. AI Solutions shows how the same work can be approached when AI forms part of the opportunity or solution. For example, a business seeking greater asset efficiency can examine whether predictive maintenance or another AI-enabled approach improves the operation.