A weak result is often labelled as a capability or motivation problem. That conclusion can be wrong when roles, tools, workload, measures or incentives make the intended performance difficult or irrational. These services separate what people can do from the system directing their work. The client can then invest in capability where it is needed and redesign performance or reward arrangements where the system is the stronger cause.
Services in Performance, Capability & Reward
A weak performance result does not automatically prove a lack of skill or effort.
Performance and reward systems turn strategy into the measures, targets and consequences people experience in their work.
Choosing the right starting point
The right starting point depends on whether the immediate question concerns organisational design, workforce requirements, leadership behaviour, employee experience, capability or the systems used to direct performance. The services can be combined when the business question crosses more than one of these areas.