An organisation chart shows reporting lines, while a headcount plan shows how many people are employed. Neither explains whether authority, coordination and workforce capacity fit the work the business must perform. These services connect the operating model with the number, mix and location of people needed to make it work. This helps the client change structure and capacity without separating boxes on a chart from the decisions and service they must support.
Services in Organisation & Workforce Design
Organisation design determines how responsibility, authority, coordination and information come together to deliver the business strategy.
Workforce planning connects future work with the number, mix, location and timing of people needed to deliver it.
Choosing the right starting point
The right starting point depends on whether the immediate question concerns organisational design, workforce requirements, leadership behaviour, employee experience, capability or the systems used to direct performance. The services can be combined when the business question crosses more than one of these areas.